THE PROCESS

OUR APPROACH
GOAL: PURPOSE DRIVEN OBJECTIVES

  • Tie Sales, Marketing, & Customer Service Investments to REVENUE GROWTH
  • Generate REVENUE ENHANCEMENT through:
    • CUSTOMER RETENTION through Superior Customer Service
    • COLLABORATION of Sales, Marketing & Customer Service Assets
    • UPSELL Individualized Value Propositions to Target Group

STRATEGY:

  • Develop a SALES PROCESS that will:
    • GENERATE more LEADS
    • OPTIMIZE all facets of DATA & TECHNOLOGY
    • MAXIMIZE all phases of SALES PIPELINE
    • DRIVE REVENUE through MEASURABLE MEANS

TACTICS:

  • Develop an OUTBOUND CALL CENTER focused on REVENUE ENHANCEMENT through MEASUREABLE Goals and Objectives
  • EQUIP SALES CONSULTANTS and MANAGEMENT with Real-Time customer Insights and Data through entire Sales Cycle

BENEFITS:

  • INCREASED SALES PRODUCTIVITY by 44%
    • Sales consultants spend 2/3 of their time not selling
    • On average consultants spend 31% of their time searching for or creating content
    • 20% of consultants time is spent on reports
  • CUSTOMER SATISFACTION increased by 42%
  • INCREASED REVENUE – Average expected growth of 27%

Source: Salesforce.com